FAQs

 

What is the return policy for Maison Quin products?

We offer a 30-day return policy for our products. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide proof of purchase. Please contact us to initiate the return process.

How long does shipping take for orders placed with Maison Quin?

Orders are processed within 1-2 business days before shipping. Shipping typically takes 4-7 business days.

Can I change my shipping address after placing an order?

Once your order has been dispatched, we are unable to modify the delivery address..

What should I do if my package arrives damaged?

If your package arrives damaged, please contact our customer service team immediately. We will assist you in resolving the issue as quickly as possible to ensure your satisfaction.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment until it arrives at your address.

How can I contact Maison Quin for further inquiries?

You can contact us using the contact information below.

Business Hours:
Monday - Friday: 10:00 AM - 6:00 PM EST

Phone: +1 917-540-1493

Email: support@maisonquin.com

Maison Quin is operated by 92 SOLUTIONS LIMITED
Registration number: 77332026

Address: RM H 11, 1/F, KAISER EST
PHASE 2, NO. 51 MAN YUE ST
HUNG HOM
HONG KONG